Privacy Policy

We collect information you provide directly:

• Name, email address, phone number, and business information when you request access or sign up
• Project and job information you enter while using the platform
• Call recordings and transcripts processed through our AI receptionist service
• Usage data and how you interact with our platform

We use the information we collect to:

• Provide, maintain, and improve Masmer AI
• Send you product updates, tips, and news (only with your consent)
• Process and generate estimates, contracts, and project documents
• Operate our AI receptionist and call logging features
• Send transactional emails related to your account
• Respond to your questions and support requests
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Supabase (database and authentication)
• Resend (email delivery)
• Vapi (AI voice receptionist)
• Twilio (WhatsApp notifications)
• Anthropic (AI processing for estimates)
• Make.com (workflow automation)

All third-party services are bound by their own privacy policies and data processing agreements.

When you use our AI receptionist service:

• Calls may be recorded and transcribed
• Transcripts are stored securely in your account dashboard
• You can delete call records at any time
• Callers are notified that calls may be recorded by the AI assistant

We retain your data for as long as your account is active. You can request deletion of your account and associated data at any time by emailing jacob@casacapsolutions.com.

If you opted in to marketing communications:

• You can unsubscribe at any time
• Every email includes an unsubscribe link
• We will never sell your email to third parties

We implement industry-standard security measures:

• All data encrypted in transit (HTTPS/TLS)
• Database encryption at rest via Supabase
• Authentication handled by Supabase Auth
• Regular security reviews

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Data portability upon request

We use essential cookies only:

• Authentication session cookies
• No advertising or tracking cookies
• No third-party analytics cookies

For privacy questions or requests:

Email: jacob@casacapsolutions.com
Company: 607 The Home Improvement CCS Group
Operating as: Masmer AI